Order Processing:
Orders are processed within 1-7 business days. We do not ship on weekends or holidays. High order volumes may cause delays.

Shipping Rates & Delivery:
Shipping charges are calculated at checkout. Estimated delivery times:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

Order Tracking:
You'll receive a confirmation email with tracking information once your order ships.

Shipping Addresses:
We ship domestically and internationally. Ensure your address is correct to avoid delivery issues.

Customs & Taxes:
Customers are responsible for any customs fees or taxes on international orders.

Damages:
We are not liable for products damaged or lost during shipping. Contact the carrier to file a claim.

Contact Us:
For questions, contact us at:

• Email: sereneselections7@gmail.com
• Phone: +92 336 9168873

Thank you for shopping with us!

Eligibility:

• Returns are accepted within 7 days of purchase.
• Items must be unused, in original packaging, and with a receipt or proof of purchase.

Refunds:

• Approved returns will be refunded to your original payment method.
• On-Sale items are non-refundable.

Shipping:

• You are responsible for return shipping costs.
• Send returns to: [426-G, Street 10, DHA, Lahore].

Contact Us:

• Email: sereneselections7@gmail.com
• Phone: +92 336 9168873

Thank you for shopping with us!

Warranty Policy

Coverage:
Our products include a 15 Days warranty from the purchase date against defects in materials and workmanship.

Eligibility:

• Valid for original purchasers with proof of purchase.
• Does not cover misuse, abuse, or unauthorized modifications.

Claim Process:

1. Email support@example.com with your order number, issue description, and photos if applicable.
2. Our team will review and may request more information.
3. Approved claims will result in repair or replacement at no cost.

Exclusions:

• Warranty does not cover return shipping costs.
• Unauthorized repairs void the warranty.

Contact Us:

• Email: sereneselections7@gmail.com
• Phone: +92 336 9168873

Thank you for choosing our product!

Overview

At Serene Selections, we are dedicated to providing round-the-clock support to ensure customer satisfaction. This policy outlines our commitment to accessible, timely, and professional customer service.

Service Channels

1. Email Support
2. Live Chat Support
3. Phone Support

Service Standards

• Availability: 24/7, including holidays.
• Responsiveness: Quick responses as per the outlined times.
• Professionalism: Courteous and respectful interactions.
• Resolution: Aim to resolve most issues within 48 hours.
• Feedback: Customer feedback is encouraged for continuous improvement.

Procedures

Inquiries

1. Logging and Acknowledgment: Inquiries are logged and acknowledged with an estimated response time.
2. Assignment and Resolution: Assigned to a representative for resolution and customer updates.
3. Follow-Up: Ensuring customer satisfaction post-resolution.

Complaints

1. Escalation and Investigation: Immediate escalation and thorough investigation.
2. Communication and Resolution: Keeping customers informed and providing resolutions.
3. Feedback: Gathering feedback on the complaint handling process.

Returns and Refunds

1. Request and Verification: Requests can be made via any channel and are verified against policy.
2. Approval and Completion: Approved requests are processed promptly.
3. Follow-Up: Ensuring satisfaction with the return or refund process.

Contact Information

• Email: sereneselections7@gmail.com
• Phone:+923369168873
• Live Chat: Available on our website

Policy Review

This policy is reviewed annually to ensure it meets customer needs and industry standards. Updates will be communicated via our website and email.

Conclusion

Customer satisfaction is our top priority. Our 24/7 Customer Service policy ensures we are always available to assist, providing timely and effective support for all your needs. Thank you for choosing Serene Selections.